![]() The staff and I appreciate your comments, as it will only help us to improve. To uphold our company's high standards, I have shared your feedback with management in an effort to directly address your concerns and billing issues. In the future, should you encounter any issues with us, please contact the front desk in an effort to ensure your satisfaction in real time. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience due to the lack of cleanliness, the smell you described, the staff who you described to be rude and the other highlighted concerns. I received a copy of your survey, and wanted to take a moment to personally respond. Hello Marcia, Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ MIAMI AIRPORT. ![]() Sincerely, Samantha RediResponse Specialist Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Please know that we value you as our guest and appreciate your business. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thanks to your feedback we can continue to work on improving the quality of our services, in order to provide our guests with an exceptional experience. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and in an effort to address the other concerns you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This was truly disheartening to hear and I am sorry we let you down. You indicated that the lack of cleanliness as it relates to your room, the pests you reported crawling at night and the other concerns you highlighted hindered your experience. That is my Red Roof Plus+ (Miami FL Airport Location) experience! =) Only Good!…ĭear Valued Guest, I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ MIAMI AIRPORT. The rooms are to my liking and House Keeping makes it their business to ALWAYS offer clean rags, towels or a clean sweeping if needed! Although I often decline, the gesture is that much more Welcoming with the experience and my stay! The building is Smoke Free and in my opinion that is an extra plus not to walk into a hail of cigarette smoke just trying to get through the day or to your Room (I am a Smoker) but they are very chill with Guests smoking in whatever designated Smoking area almost forcing one in the best way possible to get Fresh Air. I enjoy the complimentary Breakfast offered in the Morning Hours (7am - 9am) and my Dog enjoys ALL of the attention he gets from either New Guests, House keeping, Maintenance (Eddy & Victor) or the Front Desk Staff. Rather it is something as simple as me needing an extra key for my room, a couple of waters to hold me until I make a run to the grocer (Rewards Member Perk) or asking a recommendation of what to do in the area, I am always helped with a patient demeanor, and smile. I am often greeted by name with an almost in-sync smile shortly after. I have been staying at the Red Roof PLUS+ (Miami FL airport location) as a very frequent customer and have really enjoyed the experience and really developed a liking to the entire Staff from the Friendly Transport Drivers (Donny & Luis) that often greet me asking if I have been taken care of or rather it is the Front Desk Staff (Juan, Aida, Chaveli, Michele, Lazaro, Alex, Jadace) literally taking care of whatever catastrophe that I have going on during my stay. Hotels near Professional Hands Institute.Hotels near New Professions Technical Institute.Hotels near Florida College of Natural Health.Hotels near Advanced Technical Centers - Miami, FL.Hotels near South Florida Institute-Tech. ![]() Hotels near Management Resources Institute Miami, FL.Hotels near Historic Overtown/Lyric Theatre Station. ![]()
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